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Privacy Policy

How Meghana Dental Hospital collects, uses, and protects your information.

Last updated: January 2025  | Effective from: January 2025

Meghana Dental Hospital ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at meghanadental.in or when you use our dental services at our clinic at No. 18-2-91B, Ashok Nagar, Tirupati, Andhra Pradesh 517501.

1. Information We Collect

Information you provide directly:

  • Name, phone number, and email address when booking an appointment
  • Date of birth and gender for patient records
  • Medical and dental history provided during consultation
  • Messages sent through our contact forms or WhatsApp
  • Feedback, reviews, and testimonials you choose to provide

Information collected automatically:

  • IP address and browser type when visiting our website
  • Pages visited, time spent, and navigation patterns
  • Device type and operating system
  • Referring website or search query that brought you to our site

2. How We Use Your Information

  • To schedule and manage your dental appointments
  • To provide personalised dental care and treatment recommendations
  • To send appointment reminders via SMS, WhatsApp, or email
  • To respond to your enquiries and provide customer support
  • To maintain accurate patient dental and medical records
  • To send health tips, promotions, or updates (with your consent)
  • To improve our website, services, and patient experience
  • To comply with legal and regulatory requirements

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Healthcare providers: With referring doctors or specialists involved in your care, with your consent
  • Service providers: With trusted third-party platforms (e.g., appointment booking systems, SMS providers) who process data only on our behalf under strict confidentiality agreements
  • Legal requirements: When required by law, court order, or government regulation
  • Emergency situations: When disclosure is necessary to protect your life or safety

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Patient records are stored securely and access is restricted to authorised clinical and administrative staff only.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to contact us directly for sensitive communications.

5. Data Retention

Patient dental records are retained for a minimum of 7 years as required by Indian medical regulations, or longer if legally required. Website analytics data is retained for up to 26 months. Appointment data is retained for 3 years after your last visit.

6. Your Rights

You have the right to:

  • Access — request a copy of your personal data we hold
  • Correction — update inaccurate or incomplete information
  • Deletion — request deletion of your data (subject to legal retention requirements)
  • Opt-out — unsubscribe from marketing communications at any time
  • Portability — request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@meghanadental.in.

7. Cookies & Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. We may use analytics services such as Google Analytics to understand how visitors use our website. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps or WhatsApp. We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies.

9. Children's Privacy

We provide dental services to children as part of our Pediatric Dentistry programme. For children under 18, we collect personal information only with verified parental or guardian consent. Parental consent is obtained during the registration process.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: